Description

About us The IT organization at DHL Supply Chain (DSC) is not merely an internal support function; it serves as a strategic partner that drives business growth. From the early stages of new business, IT plays a key role by engaging deeply in project discussions, proposing system solutions, preparing IT estimates, and leading the design, implementation, and operation of solutions based on DSC's global standard platforms. In the logistics industry, systems and data utilization have become key sources of competitive advantage. The importance of creating differentiation through technology continues to increase each year, and DSC is strongly committed to generating value through technology driven innovation. Within our IT organization, we expect team members not only to strengthen their technical expertise, but also to develop a deep understanding of logistics operations and grow into professionals who can provide IT consulting to customers and operations teams. We provide extensive opportunities and support to foster this development. As a global company, DSC also actively invests in advanced technologies such as AI and robotics. This role offers the opportunity to work closely with cutting edge technologies and contribute to real-world implementation and operational improvement, making it a highly challenging and rewarding position. As a member of the APAC IT organization, Japan IT collaborates daily with regional and global teams across the Asia Pacific region. This international environment offers abundant opportunities to broaden your experience and build your career on a truly global stage. Responsibilities Key Responsibilities: • Build strong relationships with senior business leaders as a strategic partner, serving as a trusted IT advisor to support the success of the assigned business units. • Accurately understand business challenges and lead issue resolution by collaborating with IT development and maintenance teams. • Escalate system incidents to the global team as required, lead end-to-end resolution, and ensure timely, appropriate communication to customers and internal stakeholders. • Act as a bridge between Business and IT (Japan and Global), driving the implementation of optimal solutions that align with business needs. • Coordinate and negotiate system changes and enhancements with regional and global IT teams to ensure smooth delivery. • Lead end-to-end IT project management for internal and external projects-from requirements definition to go-live-to ensure successful execution. • Develop investment plans and cost models for the assigned business areas, translate them into actionable plans, and drive IT strategies that contribute to business growth. • Oversee the quality management of IT services (SLA) within the assigned scope, ensuring stable operations and continuous improvements. • Conduct regular meetings with customers to provide IT-related updates, understand their needs, and act as the primary IT contact during incidents by coordinating with relevant stakeholders. • Propose improvements in data utilization and digitalization to enhance business productivity and promote related initiatives. Key Success Indicator: • Improvement in the quality of stakeholder relationship management (BP Survey Score) • Resolution of business challenges and issues, with reduced lead time • Quality of system incident management • End-to-end IT project delivery performance • Improvement of IT service quality (SLA) and operational stability (CXM Score) Requirements • Strong stakeholder management skills, including coordination with customers and senior executives. Experience leading requirement discussions and decision-making sessions with customers and director/executive-level stakeholders. • Problem solving skills based on logical thinking, with hands-on experience in identifying issues, conducting root cause analysis, and planning through execution of improvement actions. • Experience in implementing SCM systems such as WMS/TMS or SAP. Involvement from understanding logistics operations through requirements definition, testing, and deployment. • Experience leading or consulting on upstream system phases, including conducting onsite interviews, analyzing business processes, and driving requirements definition. • Project management experience based on PMBOK, including ownership of schedule, risk, and budget management to successfully deliver projects. • Effective global communication skills in English, capable of coordinating and negotiating with overseas teams through meetings and email.