Description
An employee in this position coordinates and supports the operations, maintenance and enhancement of the Tyler Enterprise ERP system; organizing training; maintaining workflow; troubleshooting issues; and taking lead on upgrade projects. Key responsibilities include collaborating with finance and IT teams to align systems with business objectives. This role requires a blend of financial knowledge and technical skills.
Requirements
ESSENTIAL FUNCTIONS OF THE POSITION:
Coordinates with IT department, the performance of Enterprise ERP upgrades and patches in alignment with change management processes.
System supervisor for the Enterprise ERP system and its sub/integrated systems including Tyler Hub, Tyler Content Manager, Employee and Vendor Self Service.
Maintains Enterprise ERP EAM configuration, Enterprise ERP functional, data and workflow roles, user accounts and system workflow approvals to guarantee continuity for ongoing business operations.
Performs system security audits and periodic security surveys to validate user accounts and associated Functional/Data access roles to ensure Enterprise ERP security remains current.
Monitors Enterprise ERP system support tickets and works with end users and vendors to resolve system issues.
Work with teams to implement new financial systems or upgrades to meet business needs.
Discuss system requirements with Reporting and Accounting Managers to ensure strategic alignment of the financial services system with the County’s business goals while maintaining proper internal controls.
Organizes all financial services training programs; optimizes training processes for efficiency; works with both internal employees and training vendors to develop and deliver training; works across many departments to enhance employees’ skills, performance, productivity, and quality of work.
Performs other related duties as assigned.
