Description

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

The Enterprise Digital Member Experiences (EDME) team is responsible for deepening customer engagement through our digital experiences on our mobile app, web, and push channels. The team’s mission is to increase digital engagement, customer satisfaction and revenue through a combination of compelling features and a superior user experience.

THE ROLE:

Over the last 3 years we have invested in and scaled design, growing in team size and adding new specialized disciplines. As a result, we are seeking an experienced Design Manager who is versed in orchestrating and optimizing our design processes, project delivery, planning, and reporting. It is the responsibility of the Design Manager to reinforce the team’s design processes, manage projects within and outside the team, meet deadlines, assign responsibilities, and monitor and summarize progress of projects. You will have the opportunity to partner with Design Director’s, Designer, UX Writers, Researchers, Product Leadership, and other functions required to enable Design Delivery across multiple domains. Additionally, you will be a member of the team supporting the strategy, design, and delivery of the Amex Mobile App, which is available on iOS and Android in 22 markets around the world and used by millions of customers each month.

KEY RESPONSIBILITIES:

• Be a key product design partner. Support product design roadmap planning by clarifying project scopes, initiative prioritization, team capacity, timelines, and design deliverables. Communicate plans, priorities, and facilitate alignment across design, product, and engineering. Clarify key deliverables for each delivery cycle and ensure we are tracking larger product and design roadmaps.
  
• Report project + domain statuses regularly and consistently through the utilization of Airtable, Confluence, Jira, and other Productivity tools to keep all team members informed throughout the design project lifecycle. Mitigate and escalateproject, domain, and resourcing risk by providing detailed project tracking and regular updates via Slack, email, automated reports, in person meetings, and video calls.
  
• Collaborate and communicate effectively with teams (mobile + web design managers, product managers, designers, UX writers, researchers, and engineers) to articulate the design process, design requirements, coordinate standups, design critiques, workshops, and implement process change management; tailoring your communication style based on your audience. Possess a diplomatic mindset to resolve issues, employ cross team design thinking, and gain consensus amongst various stakeholders.
  

WHAT MIGHT AN ORDINARY WEEK LOOK LIKE?

• Partner with Design Directors and fellow Design Managers to provide operational support across the Mobile domains.
  
• Partnerwith designers, UX writers, and researchers to create an effectiveproject planto meet the desired requirements.
  
• Structure, schedule, and facilitate project and domain check-ins and recommend changes or alterations as necessary to adhere to project requirements and deadlines.
  
• Partnerwith other design management and operations team members to improve design knowledge sharing, delivery processes, and team health.
  
• Facilitate and attend key ceremonies such as prioritization meetings, kickoffs, design critiques, project handoff presentations, and retrospectives.
  

• Have 1:1’s with your leader and hold coffee chats to unpack project pain design, UX writing, product, engineering, and research colleagues.
  
• Be a change agent. Be fluid and open - continuously open to change and evolving processes and tools.
  
• Empower the team, ensure each member is fully engaged and make a meaningful contribution to the work, the domains, and the team.
  

QUALIFICATIONS:

• 4+ years of digital project management experience and/or experience aligning teams of designers, researchers, or engineers to deliver projects on time and within scope.
  
• Strong design thinking and problem-solving mindset, with experience managing multiple projects involving cross-functional teams with scheduling and technological constraints.
  
• Highly organized, self-motivated, and adaptable.
  
• Excellent verbal and written communication skills.
  

• Demonstrated self-awareness and empathy for both user needs and business goals.
  
• Working knowledge of agile team methodology, prototyping process, and research methodologies is a plus.
  

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and thePay Transparency Policy Statement.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.