Description

Job Summary

• Partner with business and IT teams to define requirements and deliver solutions that further commercial objectives and enhance the field sales user experience.

• Work directly with clients and applies IT and business knowledge and experience to formulate an IT solution for a business problem.

• Analyse business processes; elicits, analyses, and documents business requirements; identifies alternative solutions, assesses feasibility, and makes recommendations typically seeking to exploit and leverage new or existing IT technology components.

• Translate business requirements into functional requirements; performs data and process modelling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements

• Provide expert advice on the selection, design, justification, implementation, and business use of Veeva or other Commercial information systems

• Proactively identifies process improvement opportunities and prepares technical solutions to address.

• Lead the software lifecycle quality compliance and testing process from inception to release; develop test plans to ensure system functionality, reliability, performance, and quality.

• Provide L2-3 system support to business end-users, troubleshoot system issues, design and implement resolution.

• Lead/manage small projects, minor enhancements and bug fixes

• Build a positive and collaborative working relationship with business partners, IT, contractors, and vendors. Communicate across multiple levels of stakeholders, users, and collaborators

• Conducts internal demonstrations or training to facilitate system understanding

• Oversees contractors, consultants, and vendor business analysts and testers

Experience required:

• Bachelor's degree required

• 5-7 years of experience in a similar role within the healthcare or life sciences industry, including with Veeva CRM, Veeva Vault, Salesforce.com (SFDC) or other large commercial business application

• Minimum 4 years' experience in a business analyst role working with a packaged CRM application (e.g., Veeva, Salesforce.com).

• Ability to thrive in a highly matrixed and dynamic business environment.

• Demonstrated ability to build positive relationships between IT and business, leading to improved business results.

• Ability to understand business requirements and convert them into a scalable solution design.

• Analyse and solve complex problems, supporting conclusions with appropriate facts & data

• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

• Capable of balancing multiple projects simultaneously; workload will be a blend of small, medium, and large implementation projects.

Preferred:

• Veeva or Salesforce.com implementation experience a plus, including business requirements definition, user stories, detailed functional and system design, configuration and/or customization involving the following areas: Opportunity & Lead management, Sales, Service, Marketing, Inventory/Asset Management.

• Experience implementing integrated solutions at a regional and global scale, including data warehouse and master data management considerations.

• Mastery of all phases of software development life cycle and project implementation using both Waterfall and Agile methodologies

• Proficiency with software delivery toolsets, including Atlassian suite (Jira, Confluence), and Testing tools (HP ALM/Quality Centre, Tricentis Q-Test)

• Experience in healthcare or life sciences industry; working with validated systems a plus

• Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate course of action

• Travel up to 10-20%, including international may be needed

• Seniority Level

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.