Description

Chase's growing Content organization is hiring a Vice President of Email Operations to manage the end-to-end execution of email marketing campaigns, ensuring timely delivery, and driving operational excellence across the email content team. Our mission is to create best-in-class content that helps Chase customers better engage with their credit card benefits, inspiring them to travel, shop and dine with Chase. This role reports to the Content team's Head of Product and Operations.

As a Senior Associate, Email Designer and Producer in Lifestyle, you will build emails by leveraging standardized templates in Stensul, and design custom emails and modules in Figma, supporting marketing and editorial initiatives for several groups within Card and Connected Commerce. You'll collaborate with stakeholders from Content, Marketing and Design to design and produce visually compelling, brand-aligned, and ADA-compliant email communications. This full-time, in-office role is based in New York City at Chase's 5 Manhattan West location. If you have a keen eye for design, strong technical skills, and the ability to manage multiple projects in a fast-paced environment, we would love to hear from you.

Job Responsibilities

• Design and build modules and complete customer marketing emails in Stensul and Figma
• Collaborate with Content, Marketing, and Design to ensure emails are visually engaging, brand-compliant and accessible
• Upload, organize and manage visual and text assets for email campaigns
• Continuously evaluate and improve email design processes and workflows
• Support periodic content refreshes, audits and A/B testing for email communications
• Serve as a process advocate and resource for best practices in email design and production
• Perform other duties as assigned, including photo adjustments, minor copy edits, and web content production within Adobe Experience Manager

Required qualifications, capabilities, and skills

• 4+ years experience in email and/or web design, or equivalent experience
• Proficiency with Stensul and Figma (or similar email and design platforms)
• Highly organized and detail-oriented; able to manage multiple projects with multiple collaborative teams and deliver under tight deadlines independently
• Strong visual design skills and understanding of email best practices, accessibility and responsive design
• Excellent communication and collaboration skills

Preferred qualifications, capabilities, and skills

• Experience working in a controlled, regulated environment
• Experience with financial products
• Knowledge of Chase card products

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n