Description

Under general supervision, the network administrator I plays a crucial role in maintaining the networks and systems that keep CCSO running smoothly. This includes ensuring robust security, overseeing network updates, and providing user training. Beyond offering IT support, the network administrator serves as the vital link that connects all operations. To excel in this role, deep technological expertise in a wide range of computer systems, hardware, and software is essential. Additionally, this position requires availability for after-hours call-outs (including weekends, nights, and holidays) to address urgent technical support requests, participate in the on-call rotation, and respond to critical system emergencies.

Duties: 

• Install, maintain, and troubleshoot multi-site network systems (firewalls, routers, telephony systems, network switches, VPN devices, cabling (Ethernet and telephone), wireless technologies, phone systems, encryption, keyless entry) to ensure these systems are functioning and communicating properly in accordance with agency policies and procedures. 
• Oversee network security including firewalls, intrusion detection, email and internet content inspection using firewall analyzers and other security appliances (i.e., CISCO email security appliance) to assist with system security according to industry standards and emerging threats.
• Assess the agency’s technology infrastructure (i.e., computers, laptops, cables, networks, telephone) against industry standards to ensure the stability, integrity, and efficient operation of the organization.
• Secure access to system by assigning authentication and authorization according to roles and functions to ensure non-authorized users cannot access restricted network segments.
• Track and analyze the use of resources (i.e., software, hardware, data, voice) using system audit logs (i.e., Windows event monitoring, firewall logs) to produce reports showing member usage in order to ensure that the resources are being utilized in accordance with CCSO policies, procedures as well as applicable laws and regulations.
• Assist CCSO members and members of external agencies (i.e., other Clay County government entities) with system and network configurations and troubleshooting to ensure members have the resources they need to complete essential tasks in accordance with Agency needs. 
• Manage CCSO telephone systems using Cisco Call Manager to ensure end users have functioning equipment (i.e., personnel changes).
• Monitor the telephone system (i.e., analog/POTS, VoIP) for issues (i.e., outages, hardware) and upon discovery of any issues determine root cause, solve or escalate the issue and report to supervision to ensure end users have functioning equipment. 

Requirements

• Cisco Certified Network Administrator (CCNA) with Voice-Over IP (CCNA Voice) preferred.
• CompTIA Network+ and Security+ preferred. 
• Criminal Justice Information Systems (CJIS) Certification is required prior to employment.
• Valid FDL Class E required.
• Bachelor’s Degree in computer-related course work or four (4) years of relevant work experience in enterprise network environment.High school diploma or equivalent
• Proficient in Microsoft office products
• Speak and understand the English language