Description

Senior Business Analyst, QBE Insurance Corporation, New York, NY:

Develop implementation and improvement plans by eliciting complex business requirements from key stakeholders through multiple processes to identify business needs, evaluate requirements and desired outcomes, analyze gap between current and future state and recommend solutions. Translate business needs into actionable processes by evaluating information gathered from multiple sources, reviewing needs analysis findings, escalating questions and clarifying issues to create, communicate and define user requirements for the development of effective solutions. Document elicited requirements using industry best practices as outlined in the IIBA’s Business Analysis Body of Knowledge or the PMI’s Guide to Business Analysis, differentiating between business, functional, non-functional and transition requirements. Demonstrate and apply knowledge and understanding of core concepts used in the daily operations of a property and casualty insurance business. Assess, document and communicate impact of change to business and individuals by collaborating with internal and external key stakeholders to analyze information needs and functional requirements, accurately define costs, schedule timeline and evaluate interdependencies to develop business requirements documentation for key stakeholder engagement. Build relationships with developers and subject matter experts by regularly communicating to establish the technical vision, analyze trade-offs between usability and performance needs and gather information to meet requests within area of responsibility and achieve departmental service level agreements. Influence the adoption of continuous improvement initiatives by assessing alignment of current process, program and systems to business requirements and recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience to enhance performance of position, team and company. Support end-users by reviewing requests, aligning process changes with business requirements and overseeing and contributing to team development of thorough process documentation to deliver effective and appropriate solutions. Identify training requirements for assigned projects and business units by providing input to the training plan, supporting the development of training materials and desktop procedures and participating in the training for assigned projects as required. Identify and eliminate risks to complex change implementation by planning user acceptance testing, clarifying and ensuring developers understand requirements, coordinating users, executing tests, monitoring test completion, escalating issues and soliciting feedback to support accurate testing and alignment with desired outcomes. Serve as business analyst expert by guiding and mentoring lower-level analysts as required and collaborating with management to ensure team alignment with key stakeholder objectives.

Telecommuting permitted up to 3 days per week.

Full time employment, Monday – Friday, 40 hours per week, $150,550.00 per year.

MINIMUM REQUIREMENTS:

Bachelor’s degree in Computer Science, Business Administration, Engineering, Data Science, Computer Information Systems or Project Management, and 4 years of work experience as a 

Business Analyst or related occupation in the Property and Casualty Insurance industry.

•        Must have 4 years of experience using Business Process Modeling Notation (BPMN) tools to conduct process analysis and produce enterprise process workflows, depicting both current and future state.
•        Must have 3 years of experience eliciting and documenting requirements using industry best practices as outlined in the IIBA’s Business Analysis Body of Knowledge or the PMI’s Guide to Business Analysis, differentiating between business, functional, non-functional and transition requirements.
•        Must have 3 years of experience applying underwriting, risk management, and claims handling concepts to recommend system enhancements and process improvements.
•        Must have 3 years of experience planning user acceptance testing, clarifying and ensuring developers understand requirements, coordinating testing activities, executing tests, monitoring test completion, escalating issues and managing testing defects through to resolution.
•        Must have 2 years of experience integrating an insurance policy administration system with downstream entities.
•        Must have 2 years of experience guiding and mentoring lower-level analysts and collaborating with management to ensure team alignment with key stakeholder objectives.
  
  

To Apply:  Email CV to NAO-Recruitment@qbe.com with Job Code KBGFJG195485-5 in the subject line.