Job Function
Financial Services
Description
Key Responsibilities- Collaborate with clients and project teams to develop CX and UX strategies and solutions that solve customer and user problems and help achieve business objectives
- Execute stakeholder interviews and design thinking workshops with business stakeholders to understand business goals and devise strategies to achieve them
- Design valuable and satisfying experiences using human-centric and agile methodologies
- Collaborate with consultants, researchers, and developers to build innovative services and technologies using agile development methods and lean thinking
- Conduct quantitative and qualitative research to gain insights into optimization opportunities
- Collaborate with designers, researchers, consultants, developers, technology experts, and internal business leaders
- Communicate, present, and collaborate with client stakeholders
- Produce experience strategies, experience blueprints, customer journey maps, information architectures, UX flows, wireframes, UI designs, visual designs, and presentations
- Manage review and feedback processes to support iterative production cycles
- Attend and actively participate in required meetings
- Create hypotheses based on analysis and map them to measurable KPIs for testing and verification
Required Experience, Skills, Knowledge, and Competencies
- 4+ years of UX design work experience
- User-centered design
- Design thinking
- UX design
- UI design
- Data-driven design
- Information architecture
- Site mapping
- Workflows
- Wireframes
- Prototyping
- Design systems
- CX frameworks
- Proficiency in standard prototyping, mockup, and wireframing tools (Figma, XD, etc.)
- Customer journey mapping
- Service design and blueprinting
- Persona and segment definition
- Responsive design
- Web design
- Mobile application design
- User research and testing
- KPI definition and analysis
- Visual design tools (Photoshop, Illustrator, etc.)
- Agile practices
- Experience working with CMS and CRM platforms
- Experience with analytics platforms
- Experience working with large enterprise clients
- Experience collaborating with multi-location and multi-language teams
- Experience across multiple industries
- Experience working in agile development environments
- Experience with AR, VR, and Web3 strategies and solutions
- Digital marketing experience
- Product management
- Analytics platform management
- Agile certification (SAFe or equivalent)
- AR / VR / 3D design
- Front-end coding
- Database management
- Digital marketing experience (SEO, content marketing, social media marketing, email marketing)
- Design Thinking Certification (IDEO U)
Job ID: 83196558
