Description
Enterprise Applications Administrator
SVC HS Information Technology - Pennsylvania-Pittsburgh - (26000328)
The Enterprise Applications Administrator supports applications across the University of Pittsburgh's Health Sciences, building custom solutions and providing system configuration, integrations, security, and operational support. Slate CRM is the primary system supported by this role, though additional applications may be supported as institutional needs evolve.
This is a customer-facing technical role requiring strong communication skills to collaborate with functional stakeholders, gather requirements, and clearly communicate technical information to non-technical audiences.
This position is hybrid, with an expectation of three (3) days on-site and two (2) days remote per week.
Minimum Qualifications
• Strong communication and customer service skills, with the ability to work effectively with technical and non-technical customers.
• Experience building custom solutions and configurations within enterprise or SaaS applications.
• Experience with application configuration, data management, and technical troubleshooting.
• Demonstrated ability to develop solutions using HTML, CSS, and JavaScript.
Preferred Qualifications
• Experience administering Slate CRM and building custom solutions within the platform.
• Experience supporting admissions, enrollment, or other student-facing systems.
• Experience developing data integrations between systems
Job Summary
Serves as subject matter expert and leads the design and development of systems and applications at an expert level. Determines and recommends approaches and/or solutions for software and systems. Leads other team members; manages technical aspects of projects.
Essential Functions
• Build and implement custom solutions within enterprise applications to meet evolving business requirements and enhance system capabilities
• Administer, configure, and support enterprise applications in accordance with university policies and standards.
• Design and develop automated workflows, custom forms, and portals that streamline processes and improve user experience.
• Create and maintain data integrations, imports, and exports to connect systems and enable data flow across the enterprise.
• Develop custom interfaces and functionality using HTML, CSS, and JavaScript to extend application capabilities beyond out-of-the-box features.
• Apply design and usability principles to build accessible, user-friendly solutions that meet institutional needs.
• Serve as a technical point of contact for customers, clearly communicating system capabilities, solution designs, issues, and timelines.
• Monitor performance, troubleshoot issues, and coordinate resolution with IT teams and vendors.
• Manage user access, roles, permissions, and security settings.
• Maintain documentation and support change management and operational procedures.
Physical Effort
Light, Little physical effort. Duties are primarily Sedentary. May be required to move objects up to 25 pounds occasionally.
Assignment Category: Full-time regular
Job Classification: Staff.Applications Systems Analyst IV
Job Family: Information Technology
Job Sub Family: Programming & Development
Campus: Pittsburgh
Minimum Education Level Required: Bachelor's Degree
Minimum Years of Experience Required: 7
Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule: M-F 8:30am-5pm; 3 days in office, 2 days remote.
Work Arrangement: Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range: TBD Based Upon Qualifications
Relocation_Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: Not Applicable
Required Documents: Resume
Optional Documents: Not Applicable
PI281631152
