Description

Data Administrator
If you are looking for an exciting career and great benefits, look no further!
UMass Dartmouth is the place for you! 

SUMMARY PURPOSE OF THE POSITION: The Data Administrator serves as the Advancement division’s lead resource for managing, optimizing, and safeguarding fundraising systems and data operations. This role ensures the integrity, accessibility, and effective use of Advancement data to support fundraising, alumni engagement, and institutional goals. Working collaboratively with the UMass Foundation, campus IT partners, and end users, the Data Administrator oversees data quality and reporting, leads the adoption of new technologies, and develops solutions that streamline processes and enhance decision-making. In addition to providing expert technical guidance and user support, the position supervises data entry staff, fosters effective training, and promotes best practices in data governance and system utilization. Through these efforts, the Data Administrator strengthens Advancement’s operational capacity and contributes to the University’s mission of student success, alumni engagement, and philanthropic growth.

Follows the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population

Data and Systems Management

• Serves as the Division’s lead technical expert, collaborating with the UMass system’s Foundation, UITS and other IT offices to ensure system data and reports meet campus requirements
• Partners with consultants on the Advancement CRM conversion to align legacy data and processes with system specifications and ensure effective campus adoption of the new application
• Acts as the functional expert for fundraising and accounting systems as well as related applications, ensuring system security and reporting accuracy
• Develops, coordinates, and manages fundraising and technology project plans in partnership with UMass Foundation support staff
• Stays informed on technological trends in advancement and new features added to the fundraising system
• Collaborates with the Advancement data management team to maintain data quality and accuracy within the fundraising system
• Designs and implements automated load processes into the fundraising system in collaboration with Foundation staff
• Evaluates vendor products, coordinates demonstrations, and recommends optimal solutions for fundraising system functionality
• Establishes and applies best practice standards to improve operational processes across IT platforms within the Advancement division
• Maintains and improves data quality through de-duplication, updates, audits, and exception handling
• Develops solutions to extract data from the fundraising system and import information from external systems
• Uses tools such as DemandTools, Data Loader, and spreadsheets to manage data imports, exports, and cleansing
• Performs ongoing data maintenance for contacts, affiliations, gifts, campaigns, and custom objects
• Supports data preparation and segmentation for Marketing Cloud campaigns, ensuring audience list accuracy and synchronization with Salesforce
• Collaborates with Advancement Communications to support successful marketing and engagement campaigns
• Assists with platforms transitions (i.e., iModules), applying basic web skills (such as HTML) to ensure smooth integration and data flows
• Ensures compliance with UMass Foundation data governance policies and contributes to shared data initiatives
• Serves as the division’s technology liaison to campus partners, including CITS and the UMass Foundation Salesforce team

Reporting, Analytics and User Support

• Develops reporting and analytics solutions based on Advancement business needs
• Prepares documentation and trains end users on fundraising system and related platforms (i.e. EverTrue, Grayyty, iModules, Anthology)
• Designs and delivers user-friendly reports, interfaces and applications in collaboration with the UMass Foundation team
• Provides data analysis, reports and lists for internal and external stakeholders, including ad hoc critical requests
• Designs, creates, and maintains Salesforce reports and dashboards to support fundraising, prospecting, and engagement strategies
• Works closely with end users to identify reporting needs and deliver actionable insights
• Assists users with data retrieval and management, troubleshooting issues and understanding advancement workflows
• Provides responsive, user-friendly Salesforce support for Advancement and Alumni Relations staff

Staff Supervision and Coordination

• Supervises the work of assigned staff, including assigning tasks, monitoring progress, and ensuring accuracy and timeliness
• Provides training, coaching, and performance feedback, conducts evaluations, and supports staff development
• Coordinates staffing resources to meet departmental needs and fosters a collaborative team environment
  
  
• Performs other job-related duties and responsibilities that may be assigned and/or the job description changed periodically to reflect changing organization needs

Minimum qualifications:

EDUCATION: Bachelor’s degree

EXPERIENCE:

• Significant (5 years) experience with system and database management in a business office or other financial systems setting
• Significant (5 years) experience supporting an enterprise and relational database system
• Significant (5 years) experience using Microsoft Office suite and reporting and/or BI tools
• Demonstrated (3 years) progressive experience in developing, enhancing and supporting applications

Proud to Be…. UMassD!

The University of Massachusetts Dartmouth (UMassD) is located in the beautiful ocean side community of Dartmouth, about an hour south of Boston, a half-hour east of Providence, and a half-hour west of Cape Cod. It offers a world-class education to more than 7,500 undergraduate and graduate students each year in nearly 60 undergraduate and 50 graduate (MS & PhD) programs offered by the College of Engineering, College of Nursing, Charlton College of Business, College of Arts and Sciences, College of Visual and Performing Arts, School of Law and School for Marine Science and Technology.  UMassD has transformed the lives of more than 50,000 alumni and distinguishes itself as a vibrant, public research university dedicated to engaged learning and innovative research. UMassD is the only Massachusetts national research university south of Boston and serves as a catalyst for the development of marine science and technology industries along the south coast of Massachusetts.

The University of Massachusetts Dartmouth welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. UMass Dartmouth reserves the right to conduct background checks on potential employees